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About Us

Fhshops.com services five hospitals in the Central Florida Region. Florida Hospital is part of the Adventist Health System, the largest not for profit Protestant health care provider in the nation. Our mission is to extend the healing ministry of Christ. Fhshops.com provides an easy process to send personalized flowers and gifts to patients. For further information, please email us at fhgifts@flhosp.org

Locations

Florida Hospital Altamonte
661 E. Altamonte Drive
Altamonte Springs, FL 32701
407-303-4321

Florida Hospital East Orlando
7727 Lake Underhill Drive
Orlando, Fl 32857
407-303-6743

Florida Hospital Celebration
400 Celebration Place
Celebration, Fl 34747
407-303-4376

Florida Hospital Kissimmee
200 Hilda Street
Kissimmee, Fl 34746
407-846-4343 x6005

Florida Hospital Orlando
601 E. Rollins Street
Orlando, Fl 32803
407-303-7491

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Hospital Product Coverage

At the time all products are not available at all of our hospital locations.

Currently the following hospitals are only able to process flower and balloon orders:
| Florida Hospital Altamonte |
| Florida Hospital East Orlando |
| Florida Hospital Celebration |
| Florida Hospital Kissimmee |

Currently the following hospitals are only able to process all product orders:
| Florida Hospital Orlando |


Ordering Information

We accept American Express, MasterCard, Visa and Discover Card.

All online sales are final. No returns, refunds or exchanges.

Each package shown is not the exact item(s) that will be delivered to patient. The pictures represent generally what will be in each package example; a stuffed dog may be substituted for a stuffed bear at the same price.

The floral arrangements shown are a general idea for each package and may differ also due to seasonal changes.

A specific balloon design may not be available but we will substitute same theme are, i.e. Get Well.


Processing of Orders

If a patient is in surgery and has not been assigned a room, we will deliver the gift at the earliest opportunity after a room assignment has been made.

If a patient has been discharged before we processed the order you will be notified either by email or by phone.

If we are unable to locate the patient you will be notified either by email or by phone.


Delivery Information

There is no service charge for deliveries made within the hospital for purchases of $25.00 or greater. A $3.00 courtesy fee is charged for smaller orders.

Delivery hours are 9:00am to 4:00pm Monday through Friday and Sunday after 4:00pm. We are closed on Saturdays, Easter, Thanksgiving, Christmas Day and New Years Day. Florida Hospital Kissimmee and Winter Memorial Hospital are not able to deliver on Sundays.

Deliveries outside of the hospital are subject to shipping charges. Orders placed after noon may be shipped the following business day.


Medical Restrictions

Due to certain health-related restrictions, fresh flowers cannot be sent to patients in Intensive Care Units. Hematology/Oncology unit patients may not be able to receive fresh flowers. If we receive an order that includes a restricted product, we will contact you either by email or by phone to ask for an alternative gift selection.


Our Guarantee

We guarantee fresh, beautiful flower arrangements that are sure to brighten the patients stay. If for some reason you are not totally satisfied with your purchase at the time of delivery, please contact us by email at fhgifts@flhosp.org or call 407-608-9488.